Moneyhouse complies with laws and regulations and is committed to protecting and respecting consumers’ rights to privacy.
Moneyhouse does not engage in telemarketing activities, as all initial contact with Moneyhouse is made in response to the consumer’s inquiry or invitation for information about a reverse mortgage within three (3) months of such inquiry.
Moneyhouse maintains a record of the name and telephone number(s) for consumers who do not wish to be called or contacted. Upon request, consumers’ telephone number(s) (both customers and non-customers) will be added to the internal Do Not Call List within five (5) business days of receipt of such request. This record will be retained for at least five (5) years.
Consumers are responsible for notifying Moneyhouse of any changes in name or telephone number if they move or wish to place a new telephone number on the Moneyhouse Internal Do Not Call list. Furthermore, consumers are responsible for notifying Moneyhouse if there is more than one telephone line or number that they wish to place on the Do Not Call list.
Consumers have additional avenues available to them, which will help reduce or eliminate unwanted telephone solicitations. Consumers may place their telephone number(s) on the National Do Not Call Registry by calling 1-888-382-1222 or online at www.donotcall.gov.
Telephone calls to consumers with whom Moneyhouse has an established business relationship are permitted unless they have asked to be included on the internal Do Not Call list.
No unsolicited facsimile solicitations will be initiated.
Consumers may request a copy of this Policy. Upon receipt of request, we will send a copy via U.S. mail or electronic mail within a reasonable time period of thirty (30) days. If you have any questions or comments regarding Urban Do Not Call Policy, you may contact:
Moneyhouse – Compliance Department – Do Not Call List
52 Paseo Covadonga St
San Juan, PR 00901